VSC is committed to providing top quality services to the highest ethical standards, integrity and accountability.

We take any complaints or concerns, whether from customers or third parties affected by our services, extremely seriously and will always aim to deal with them as quickly and efficiently as possible. Each complaint will be dealt with promptly by senior management and legal representatives based in our Erbil office.

If you:

  • Wish to provide feedback on VSC
  • Feel VSC services could be improved
  • Are in any way dissatisfied with VSC services or our conduct

We would invite you to provide us with details. You can do this by: calling +964 (0) 750 423 3824, or sending an email to Please provide as much detail as possible but you do not have to provide us with your name or contact details, but we will not be able to contact you in relation to the issue or provide you with feedback on its resolution if you do not. If you wish to lodge a grievance through an independent body please refer initial complaint to ICoCA via their website (contact us or by other means.